Frequently Asked Questions
A thoughtful guide to your Merélite experience.
🌟 What makes Merélite products unique?
All of our pieces are handcrafted by skilled artisans, using traditional techniques passed down for generations. From ancient Chinese Jian Zhan to other heritage crafts, each item carries soul and artistry — no two are ever alike.
🌌 What is Jian Zhan?
Jian Zhan is a type of black-glazed ceramic cup originating from the Song Dynasty, known for its mesmerizing crystalline glazes and the way it interacts with tea and light. Each cup is a living expression of fire, clay, and time.
🎁 Are your products suitable as gifts?
Absolutely. Every Merélite item comes in elegant packaging, perfect for gifting. We can also include a personalized message if you leave a note at checkout.
🛒 What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options.
🌍 Do you ship internationally?
Yes. We ship worldwide. Orders are usually dispatched within 2–5 business days. You'll receive tracking information once your package is on its way.
📦 How much is shipping?
Shipping costs are calculated at checkout based on your location. We also offer free shipping on orders over $69 (some regions excluded).
💰 Will I need to pay customs duties or VAT?
For international orders, import duties or VAT may apply depending on your country’s rules. These charges are not included in our prices and are the buyer’s responsibility.
📸 What if my order arrives damaged?
If your item arrives broken or damaged, please email us within 48 hours of delivery at [your email here] with clear photos of the product and packaging. We’ll offer a replacement or full refund.
🔁 What is your return policy?
You may return unused, undamaged items within 14 days of delivery. Return shipping is at the customer’s expense unless the item is defective.
🧼 How should I care for my Jian Zhan?
We recommend handwashing with mild soap and a soft cloth. Avoid harsh scrubbing or dishwashers to preserve the glaze and texture.
🌡️ Are your cups safe for hot beverages?
Yes. Jian Zhan cups are safe for tea and other hot drinks.
🎨 Can I choose specific glaze combinations?
For our Jian Zhan gift sets, you can select two styles from our collection.
📬 Can I change or cancel my order?
If your order hasn’t shipped yet, we’re happy to help you modify or cancel it. Please contact us as soon as possible after placing your order.